FAQ

HOW MUCH IS SHIPPING?

Little Dancer Boutique offers a free express shipping Australia wide, regardless of how many items purchased.

WHEN WILL I RECEIVE MY ORDER

Orders placed and paid for before 12pm will be shipped via Australia Post Express package on the same day. Australia Post’s next business day guarantee applies in most metropolitan areas throughout Australia and as such most parcels will be delivered the next business day.

However Australia Post does not deliver or process parcels on weekends or public holidays, therefore please allow for weekends and public holidays when waiting for your order. Orders placed after 12pm on a Friday or over the weekend will be shipped first thing Monday morning.

Please note also that payments via bank deposit or money orders must be received and cleared before your order is shipped. In most cases this may take 2-3 days to clear, depending on certain banking institutions.

CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS

Of course! Simply type in the address you wish your parcel to be delivered to during checkout. If the item is a gift, please notify us through the ‘note to seller’ box and we will wrap the item and send it to the recipient as well as sending you the receipt for your proof of purchase. As our designated postal intermediary is Australia Post, orders can be sent to any residential, workplace, PO Box, Locked Bag or RSD address.

WILL I NEED TO BE HOME TO RECEIVE MY ORDER

Australia Post express shipping is an overnight tracking service that does not require a signature upon delivery. However if you require registerd postage please let us know by emailing us or filling in the form upon checkout. If this option is chosen and no one is home to sign for the delivery, a card will be left in your letterbox with the parcel transported to the nearest post office. Customers can choose to have their parcel delivered without a signature however Australia Post as well as Little Dancer Boutique can not be held accountable if it goes missing.

Little Dancer Boutique strives to provide its customers with a seamless and pleasurable shopping experience. We do understand that under certain circumstances, items may need to be returned due to sizing errors or wrongly described and faulty products. If an item you have purchased falls into these categories, please contact us immediately and we are more than happy to help.

EXCHANGE

If you have purchased the wrong size or in the unlikely event of being sent a faulty product, please contact us immediately within 7 days of receipt and we will happily arrange an exchange or issue a credit voucher. The product must undergo a quality control check to ensure the product has not been worn or damaged and the tags must still be attached when we receive the item.

We reserve the right to return the item back to you with no exchange or credit if the product fails the standards of our quality control check. Customers must also be aware that Little Dancer Boutique will not exchange products due to a “change of mind”

REFUND

Little Dancer Boutique does not refund, however we do exchange or issue credit which is valid indefinitely, meaning you can use this in a week, 3 months or even a year.

SALE ITEMS

Sale Items are non-exchangeable or refundable, unless of course it is faulty so please choose carefully with items on sale.

CREDIT CARDS

Credit Card processing is available and is processed using one of Australia's leading payment Gateway EWAY.  Little Dancer Boutique ensures customer's privacy and as such use Secure Socket Layer (SSL) Web Server Certificates to encrypt all data sent to and from the web site. This information is scrambled and hence unintelligible if intercepted.

This SSL technology is the standard for secure data transmission over the Internet and when you reach the final payment stage, your connection will change to the secure https channel.

PAYPAL

Paypal is known as a world leader when it comes to secure online transactions.  Paypal accounts allow customers to purchase items directly from their credit card, debit card, bank account or Paypal balance in a secure environment.  Paypal are usually instant however in the case where eCheque is used, we do need to wait for the funds to be cleared before we can ship your order (3-4 business days). 

BANK DEPOSIT

LDB also offers internet/bank deposit as an alternative payment method. This can be deposited electronically via internet banking or through Commonwealth (CBA) branches across Australia. LDB’s bank details will be given once customer chooses this option at checkout.  If this option is chosen please allow approximately 2-3 days for internet funds, however over the counter transaction at Commonwealth branches are usually instantaneous.

Deposit Details:

Bank Name: Commonwealth Bank
Bank Branch: Carindale
Account Name: Little Dancer Boutique

BSB: 064 186
Account Number: 1046 7829

When making your payment please use the order ID # as Reference. You will receive an email with your order ID #.

Payment must be made within 7 days of purchase or order will be cancelled.

MONEY ORDER / CHEQUE

Australia post, bank cheque and personal cheque are all accepted at LDB, however the funds must be cleared before items are sent to the customer. Please make money orders and cheque payable to Stephanie Potter.

Send to:

8 Falstaff Street
Belmont 4153 QLD

Please attach order confirmation with the Cheque.

PLEASE NOTE ALL MONEY ORDERS MUST BE RECEIVED WITHIN 7 BUSINESS DAYS OF PLACING YOUR ORDER, OR YOUR ORDER WILL BE CANCELLED!

Do your prices include GST?

All products featured on the site include the 10% GST.

What currency are your prices in?

All prices listed on the site are in Australian Dollars (AUD), if making an International transaction, Paypal and eWAY will automatically convert the exchange rate for your convenience.

What will be in my parcel?

To show our commitment to our customers, Stephanie herself personally wraps all garments with care in black/pink tissue paper. Included in the package will be the invoice and if applicable any catalogues or special offers from LDB.

Do I have to register to purchase items?

The simple answer is no, however registering with LBD will ensure that with future transactions customers do not need to re-enter details to complete checkout. By registering with LDB your details will remain securely in our system and only to be used for regular newsletters and updates as well as promotional codes that will give juicy discounts.

Does LDB take Fraud seriously?

Fraud is a major criminal act and as such LDB takes credit card fraud very seriously and will not hesitate to prosecute any fraudulent transactions.  As a precaution any orders that are deemed suspicious according to our standards will be investigated before the order is processed.

How do I know that the products I purchase are authentic?

All products that are featured in the site are sourced directly from labels themselves and we can assure you that our products are 100% authentic. Stephanie herself views each range before the ordering process and in times where this is impossible, Stephanie will contact labels and designers to discuss the quality of the products.